Complete Ailment:On the XX/XX/2020 without ever before implementing Quality Mortgage brokers provided you a good loan mod which have a main prevention

Full Criticism:We dropped about on my mortgage XX/XX/XXXX and you can called Quality into the XX/XX/XXXX to go over exactly what my personal choice was to lose this new default. Each XXXX ( personnel id XXXX ), I could offer my personal forbearance or submit an application for losings mitigation and you can she’d send files back at my family. To your XX/XX/XXXX XXXX ( staff member id XXXX ) reported that my deferment contract try owed straight back because of the XX/XX/XXXX with a mortgage commission owed XX/XX/XXXX. I never ever received which agreement nor did I receive any cell phone phone calls from the a possible deferment. With the XX/XX/XXXX, XXXX ( employee id XXXX ), stated that if i are incapable of create a cost up coming I would personally need certainly to get loss minimization. I informed XXXX the hardship would-be solved so we you’ll resume money XX/XX/XXXX but XXXX mentioned that wasn’t an option thus i recorded my files for the XX/XX/XXXX. Towards XX/XX/XXXX a page is actually shipped saying my personal request for guidelines was declined due to me maybe not acknowledging new deferment solution. My mortgage lender forced myself in to a plan that i could not follow, pushing us to https://paydayloanalabama.com/trinity/ submit an application for an option in order to getting refused. I’ve simply adopted new education out-of my mortgage company and you may usually now be left abandoned.

Problem Info:

In order to have the offer completed we had a need to At the period we were not able to result in the path costs.

Subsequently our problem has evolved we should take Caliber through to the deal. Now that we could pay for it Quality wants to would an effective ( DIL ). Indeed all the Quality only has become trying to find doing a beneficial DIL for decades today. We had been really shocked whenever Caliber offered us the borrowed funds Amendment. Pleasantly surprised. Since we can afford they we feel they don’t really want us to Customize the financing. We believe the borrowed funds modification render by Caliber was an artificial offer they understood we could perhaps not afford the money from the go out so they provided they so you can united states. Given that we could afford they they don’t provide it with to help you all of us. We think Caliber is really on the realtor industry not the borrowed funds business. They use the newest ( DIL ) to build up functions after that promote the fresh to their sibling company the latest XXXX XXXX XXXX at a discount then the Trust resells it within a return. We feel the Provided can make whole to Caliber to your loss towards the loan and are also ripping of the tax Payer toward a primary League peak. You ought to take a look at so it.

Complaint Facts:

Full Complaint:On XX/XX/XXXX, I contacted Caliber Home Loans to inquire a refinance letter received in the email. I spoke with XXXX XXXX from Caliber Home Loans who gave me more details regarding the refinance letter I had received in the mail. He reviewed my existing mortgage and recommended doing a refinance to a 10 year mortgage since the payment would only be <.00>more and we would save $ XXXX in interest compared to a 15 year mortgage. I mentioned that we had a home equity line of credit on the property as well as the mortgage from Caliber Home Loans. We discussed the amount the home equity line of credit was and the current balance of both loans. He said the home equity line of credit wouldn’t be an issue since the mortgage and balance of home equity line of credit was less than my current mortgage loan was originated for. He told me that I had to pay <.00>for a credit check to move forward so I did. I submitted all required documents that day. He explained that the closing was going to take several months due to the low interest rates and all the refinances going on so don’t expect any communication for a month or two. On XX/XX/XXXX, I received a letter from Caliber Home Loans saying the loan application was ” Withdrawn by Applicant ”. I immediately reached out to XXXX XXXX trying to understand why the letter stated that I request to cancel the loan. He responded by saying ” Looking at the notes it looks like there was a second mortgage/lien found on the property. We can not subordinate it. “. I asked him for more details about the second mortgage since I am not aware of one and he stated that the HELOC is considered a second mortgage. I tried to contact Caliber Home Loans Advocacy Department however it plays a message saying to call during normal business ( which I was ) and then hung up. I called Caliber Home Loan ‘s customer service normal and was informed by a agent that that Advocacy Department phone system was down and to try later. I requested an executive path and was told that the best I could get was a call back when the system is back up or to call back after the system was back up.

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